Terms of Service
Last updated [DATE]
What we do
A2P 10DLC Support prepares the written answers businesses need for A2P 10DLC brand and campaign registration, checks website readiness, tracks your progress, and reviews denials with you. It is a preparation and review service.
What we don't do
- We don't file registrations. You submit your brand and campaign from your own messaging provider account (Twilio, GoHighLevel / LeadConnector, Telnyx and others) and remain responsible for what you submit.
- We never ask for, store, or use your provider login or API keys.
- We don't guarantee approval. Carriers and The Campaign Registry make every approval decision.
Your purchase
An Approval Kit is a one-time purchase for one brand registration. It includes human review and rewritten answers after a denial for 90 days from purchase. Carrier, registry and provider fees are billed by your provider and are not included. [REFUND POLICY]
Your responsibilities
Give us accurate business information, review every answer before you submit it, and send messages that match what you registered. Content that drifts from your registered use case can lead carriers to suspend a campaign after approval.
Independence
A2P 10DLC Support is an independent service, not affiliated with The Campaign Registry, any wireless carrier, or any messaging platform. Our guides are general information, not legal advice.
Contact
Questions about these terms: support@a2p.support. [LEGAL ENTITY NAME AND ADDRESS]